C3 Cloud User Guides, Manuals & FAQ's

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C3 Cloud FAQ's

This collection of frequently asked support questions (FAQ's) provides brief answers to many common questions about C3 Cloud. If you are experiencing a problem or need to ask a question, we're here to help!


Administrator Level Users

What are the different user levels?
Admin: Can add, remove, and edit users. (including everything below)
Builder: Can create and edit content. (including everything below)
Instructor: Can run classroom sessions. (including everything below)
Student: Can run single-player quizzes. (ALL quizzes will run in single-player mode for students)


How do I invite users to my organization?
1. From the Welcome page click the red 'Invite Users' button.
2. You will see how many invites are available (based on what was purchased).
3. Select the user level and click 'Submit'



4. Copy the link generated and email out to your invitees for them to create an account.

How do I add additional users to my account?
Please contact sales@c3softworks.com

How do I remove users?
1. At the top of the Welcome page hover over 'Admin' and click 'Users' from the drop down.


2. Hover over the user you would like to remove and click 'Delete' from the drop down. This will free up an additional account for you to invite another user. You can view how many invites you have remaining by hovering over 'Admin' at the top of the page and clicking 'Account Info' from the drop down.



Can I add a custom logo to the C3 Cloud?
Yes. Hover over 'Admin' at the top and click 'Settings'. Next browse to the image you wish to use and upload.



Can I get sent an email when a new user signs up or when a game is completed?
Yes. Hover over 'Admin' at the top and click 'Settings'. You will see several email options. Select → Save



Game Builder

How do I start building a game?
1. From the Welcome page click the green 'Create a Quiz' button.
2. Hovering over each game will provide additional information (team, question and hardware limitations) related to that template.
3. Click the box of the game template you would like to use.

Where do I find help on using the Quiz Show, Spin Off, Billionaire and Showdown templates?
http://www.c3softworks.com/manuals/bravo/help.html

Where do I find help on using the Volley, Catapult, Moonshot and Rally templates?
http://www.c3softworks.com/manuals/pronto/help.html

How does the question library work?
http://www.c3academy.com/tutorials/videolist/games-Library-Tutorial.html

How do I upload an existing Bravo or Pronto game to the C3 Cloud?
1. At the top of the Welcome page hover over 'Quizzes' and select 'Upload' from the list.
2. Give your game a name.



3. Browse to the game folder you want to upload and find the 'data.xml' file in that folder.
4. Click 'Open'.
5. Click 'Upload'.
6. Does your game contain any images? If so click 'Yes, locate my media'.



7. Browse to the listed file within the 'media' folder of your desktop game folder.
8. Click 'OK' and Click 'Upload'.
9. Complete this step for each image you want to upload.
10. Navigate to Quizzes → My Quizzes to locate your uploaded game.


Content Sharing

How do I share games with Student level users?
1. From the Welcome page click the blue 'My Quizzes' button.
2. Hover over the game you would like to share and click 'Share'.



3. Click the 'private - specify users' radio button. Next check the 'Students' box.
4. Copy the link to email out to students.
5. You have the option of displaying a leader board.
6. Do you want to limit the number of times a Student level user can play this game?
7. Do you want this game to show up on the student's 'Shared Quizzes' page?



8. Click 'Save'.



How do I share games with Unregistered users?
1. From the Welcome page click the blue 'My Quizzes' button.
2. Hover over the game you would like to share and click 'Share'.


3. From the 'Select Who can Play your Quiz' section click the 'Public' radio button.
4. Do want to publish a leader board?
5. Click 'Save'.
6. You can now send out the link to unregistered users for them to play. Basic scoring and activity is tracked. The player will be asked for their name and email address at the end of the game to submit their score.

How do I share games with Builder level users?
1. Navigate to your 'My Quizzes' page.
2. Hover the game you would like to share and click 'Share'.
3. From the 'Select Who can Play your Quiz' section click the 'Private' radio button.
4. You can now check the 'Builders' box to share the game with ALL Builders or you can choose specific users with Builder level access.
5. Decide if you want the user or users to edit the quiz you are sharing. If you leave this set to 'None' you are giving the other user permission to copy your game into their library of games. Setting this to 'All eligible users' or 'Specific' users is a way to collaboratively work on the same game.
6. Click 'Save'

How do I share games with Instructor level users?
1. Navigate to your 'My Quizzes' page.
2. Hover the game you would like to share and click 'Share'.
3. From the 'Select Who can Play your Quiz' section click the 'Private' radio button.
4. You can now check the 'Instructors'' box to share the game with ALL Instructors or you can choose specific users with Instructor level access.
5. Customize the rest of the sharing options and click 'Save'


Instructor-led Game Hosting

How do I use the games with my Turning keypad hardware?
1. While editing a game click the ‘Response Settings’ tab.
2. Select ‘Turning Tech Response Cards’ from the ‘Response Type’ drop down.
3. Click ‘OK’ at the bottom.
4. Make sure your USB receiver is plugged into the hosting computer.
5. Next click ‘Save and Play’ to launch your game.
6. When you run the game you will be prompted to download and launch the PollingSupport App.



7. Once connected you will see a notification on the bottom left of the game screen showing the receiver channel.
8. Here is a video tutorial on the process: C3 Academy Response Card Tutorial.

How do I use the games with the C3 PING virtual response system?
C3 Academy.com has several video tutorials on using keypads with the game software.

How do I use the games with the C3 PING virtual response system?
1. From the ‘Welcome’ page, roll over your User Name box in the upper-right corner of the screen. From there, click 'Profile'.



2. Scroll down the profile page and enter the C3 PING username and password that was issued at time of purchase and click ‘Save’.



3. Navigate to the ‘My Quizzes’ page and edit the game you want to use with C3 PING.
4. Click the ‘Response Settings’ tab.
5. Select ‘C3 PING’ from the ‘Response type’ drop down.
6. Your C3 PING username and password should pre-populate in the fields below.
7. Click the ‘Submit’ button to generate your 4-digit C3 PING ID. This is the code you will provide to your players for them to play your game.



8. Click ‘OK’
9. Finally, click ‘Save and Play’ to launch your game with C3 PING.
10. C3 PING players will navigate to www.C3ping.com from their browser.
11. Desktop users will download (Windows or Mac) and run the C3 PING desktop application. Mobile users will be directed to a mobile website for them to login directly (make sure the mobile browser settings have Java and Cookies enabled).
12. When prompted, C3 PING players will enter the 4-digit C3 PING ID (Step #7), their name and team (if applicable) to log themselves into the game.

Where can I find additional info on using C3 PING with the games?
Please visit C3Academy.com and watch the C3 PING Video Tutorial

How do I host instructor led games offline?
1. Navigate (Shared Quizzes page or My Quizzes page) to the game you want to play offline. Hover over the game and select ‘Download’ from the options.
2. Choose ‘Windows or Mac’ and download.
3. Unzip the downloaded folder.
4. Launch the ‘Play.exe’ file within the unzipped folder to launch the game.
5. Mac users may run into an issue with downloading and running software outside of iTunes. You will have to change your security settings: Change the Gatekeeper options found in Apple menu > System Preferences… > Security & Privacy > General tab under the header "Allow applications downloaded from:" Change to “Anywhere”.


Single Player Game Publishing

How do Student level users play games directly from the C3 Cloud?
Once they have created an account with a username and password, they can play directly from the link you send them or they can play the games from the ‘Shared Quizzes’ page on their C3 Cloud dashboard.

How do Unregistered users play games directly from the C3 Cloud?
Send these users the public game link and they can play the games without having an account. These users are also able to submit scores for basic tracking.

How do I publish a game to my own website?
Navigate to your ‘My Quizzes’ page and hover the game you would like to publish → Click the ‘more’ button to reveal additional options and then click ‘Download’. From the ‘Download’ pop-up select ‘Web Files’. You can now FTP these files to your web server and the games can be played on your website (no score tracking).

How do I publish SCORM elearning games to my LMS?
1. Navigate to the editor of the game you want to publish.
2. Click the ‘LMS Settings’ tab on the left.
3. From the ‘Publish’ pop-up click ‘SCORM Package’ button.
4. Configure your SCORM LMS settings and click ‘Create SCORM Package’ button.
5. Upload the .zip file to your LMS.



Score Reporting and Tracking

How do I view instructor led game results?
1. From the Welcome Page click the ‘Reports’ button.
2. Select ‘Classroom Session’ from the ‘Mode’ drop down.



3. Select the game for which you would like to review results from the ‘Quiz’ drop down.
4. Click ‘Submit’
5. You can now view results for each time this game was played.
6. Detailed results for a particular game session can be accessed by clicking ‘View’.



How do I view single player game results?
1. From the Welcome page click the ‘Reports’ button.
2. Select ‘eLearning (single-player)’ from the ‘Mode’ drop down.
3. Select the game for which you would like to review results from the ‘Quiz’ drop down.
4. Click ‘Submit’
5. You can now view results for each time this game was played.
6. Detailed game results for a particular user (Student level only) can be accessed by clicking ‘View’.


Security

Is my data secure?
C3 Cloud is hosted on Rackspace™ which is headquartered in San Antonio, TX. They operate data centers on four continents and is the global leader in hybrid cloud. They offer reliable platforms for software services used by thousands of businesses worldwide. Rackspace security management's model consists of four main stages: Plan, Do, Check, Act, as recommended by the ISO 27001 standard. This standard is recognized globally as the most comprehensive framework for establishing and maintaining information security best practices within an organization.

For more information, visit Rackspace Security
For more information on ISO 27001, visit ISO.org

How secure is the storage space on C3 Cloud? Rackspace has compliance and validation phases that help assure their implemented controls are operating effectively and are in sync with the policies set by the security organization. Rackspace adheres to the following information security and related certifications and standards.

ISO 27002
ISO 27001
PCI-DSS (PAYMENT CARD INDUSTRY DATA SECURITY STANDARD)
SSAE16
SOC 1
SOC 2
SOC 3
SAFE HARBOR
CONTENT PROTECTION AND SECURITY
STANDARD (CPS)

What network-level security is used?
C3 Cloud leverages Rackspace's database access monitoring, SSL encryption and key management solutions to protect your important information. The services are hosted in a protected server environment that uses a firewall and other advanced technology to help prevent interference or access from outside intruders and attacks.


C3 Cloud Support Information

Who do I contact for support help?
Telephone: 888-333-1969 x4 (8am to 5pm CST M - F)
Email: Support@C3Softworks.com

Are there any additional support resources?
Video Tutorials: http://www.c3academy.com/tutorials/games.html

Quiz Show, Spin Off, Billionaire and Showdown template help: http://www.c3softworks.com/manuals/bravo/help.html

Volley, Catapult, Moonshot and Rally template help: http://www.c3softworks.com/manuals/pronto/help.html

What if I forget my password?
On the main login screen, click the “Forgot password?” link.



How do I change my password?
1. Click the blue box with your username in the upper-right corner.
2. Select the 'Change Password' option.




Articulate Support

How do I add C3 quizzes to my Articulate file?
1. In the C3 Cloud go to ‘My Quizzes’
2. Rollover the quiz you want to use.
3. Rollover “More >”
4. Click on “Embed”
5. Select the embed code in the window and copy it (Ctrl+C)
6. In Articulate go to the Insert tab.
7. Click the Video drop-down arrow and select Video from Website.
8. Paste the embed code into the box, and click the Insert button.

More info can be found here